Shipping policy

Location Shipping Time* 
Australia Metro City: 3-5 business days  Regional/Rural: 8-15 business days
New Zealand Metro City: 3-5 business days  Regional/Rural: 8-15 business days
USA

Metro City: 3-5 business days  Regional/Rural: 8-15 business days
UK Metro City: 2-4 business days  Regional/Rural: 8-15 business days
Asia Metro City: 5-8 business days  Regional/Rural: 8-15 business days
All Other Locations Metro City: 5-10 business days  Regional/Rural: 10-15 business days

 
*Estimated times only. While we strive to meet these timelines, unexpected delays beyond our control can occur, so shipping times cannot be guaranteed. Orders are typically dispatched within 1-3 business days from the time of order. The delivery times provided above are based on the dispatch date.

Shipping Requirements

  • All orders require a mobile/cell number for our delivery partners to, if applicable, send SMS updates and to contact you if needed for delivery access.
  • We are unable to ship to lockers or P.O. Boxes due to courier requirements.
  • Orders will be delivered directly to a person and will not be left in a safe place unless you specifically instruct your delivery partner via email, SMS, or phone.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the size, weight, and location of your order.

If no shipping cost is available at, please contact us 🙂 

Customs Import Taxes and Duties

The shipping fee you pay covers only the cost of shipping. It does not include any import taxes, customs duties, or fees that may be required by your country’s customs office that you will need to pay you are delivering to a county other than America, UK, Australia. 

Depending on your location, you may be responsible for paying these additional charges upon delivery. Some countries where import taxes and duties may apply include (but are not limited to): Canada, South Africa, EU, Asia and others that are not America, UK and Australia. 

Please check with your local customs office for more information on potential fees.

Tracking

Tracking numbers/links are provided via automated email or SMS once your order has been dispatched.

If you don’t receive a tracking number/link within 48 hours of the order date, please reach out to us at customer@rainbowsounds.co

Delivery partners: Post services, Startrack, Couriers Please, Aramax, UPS, FedEX, TNT, DHL, EVRI, Royal Mail, pace couriers and many more. 

Warehouse Locations

Rainbow Sounds has several inventory warehouse locations worldwide. Depending on your order, it may be shipped from Australia, UK, or USA

Shipping Insurance

Our bowls are carefully packed in double-reinforced boxes to ensure they arrive safely. While it’s very rare for items to arrive damaged, we recommend adding shipping insurance at checkout through the third-party provider, Route Protection, to protect your parcel from damage, loss, or theft.

By adding this insurance, you’ll be eligible for compensation through Route, if applicable.

How It Works

If your Route-protected order is lost, stolen, or damaged in transit, Route's support team will guide you through the simple process of resolving the issue in just a few steps. Read more details on Route’s Shipping Protection Policies.

Need to Make a Claim?

If you purchased the additional shipping insurance at checkout through the third-party provider, Route Protection, follow these steps to file a claim:

  1. Go to the Route Resolve Center
  2. Enter your email and order number.
  3. Select the item(s) you’re filing the claim for.
  4. Choose the corresponding issue type.
  5. Verify your phone number.
  6. Provide details about the issue.
  7. Select your preferred resolution.
  8. Submit the required information.
  9. Review and certify your claim.
  10. Submit the claim.

For further assistance, visit the Route help center.